hokiplay Platform Privacy Notice

This page describes what we collect when you use hokiplay and how we keep that data protected. We at hokiplay collect personal information necessary to operate your account, process deposits and withdrawals through QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, verify your identity, settle sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League), and maintain our live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) and slot offerings.

Our privacy practices comply with standard data-protection principles: we collect only what is necessary, store data securely, and do not share your information with third parties outside payment processing and regulatory compliance. Your data may sit on servers outside your physical jurisdiction; we maintain encryption across all storage and transmission.

Read this notice to understand what data we collect, how we use it, how long we keep it, and your rights. If you have questions, contact our support team through in-app messaging or email.

Data we collect at hokiplay

We at hokiplay collect the following categories of information:

• Account information: Your legal name, date of birth, email address, phone number, and username.
• Identity verification: Government-issued photo ID (national ID, passport, or equivalent) and proof of address (utility bill, rental agreement, or bank statement dated within three months). We retain images of these documents in encrypted storage.
• Payment information: Your e-wallet or bank account details, transaction history, deposit and withdrawal amounts, and payment method. We do not store full card numbers; our payment processors handle sensitive payment data.
• Gaming activity: Sportsbook bets (fixture names, odds accepted, stake amounts, outcomes), live-dealer session records (game type, timestamp, bet size, result), slot spin history (game name, spin timestamp, stake, result). We log all activity with timestamps.
• Device and access information: Your IP address, device type, browser type, and operating system. We use this to detect fraud and unauthorized access.
• Communication: Messages you send through support chat, emails, and any correspondence with our team.

We do not collect: your exact location (beyond IP-derived country estimation), biometric data, health information, or any sensitive personal category unrelated to account operation. We only collect data you provide directly or that our systems generate in the course of your hokiplay use.

How we use your data

We at hokiplay use your personal data for the following purposes:

• Account management: Creating and maintaining your hokiplay account, processing account updates, and managing account security.
• Transaction processing: Processing deposits and withdrawals, coordinating with QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet partners, and confirming transaction status.
• Identity verification: Verifying you are the account holder and assessing your eligibility in your jurisdiction. We may re-verify at any time.
• Sportsbook settlement: Recording bets on Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, and other markets; settling outcomes; and resolving disputes.
• Fraud and security: Detecting fraudulent transactions, preventing unauthorized access, and monitoring for suspicious patterns.
• Regulatory compliance: Meeting legal and regulatory requirements in jurisdictions where hokiplay operates, including anti-money-laundering (AML) and know-your-customer (KYC) obligations.
• Customer support: Responding to your questions, resolving account issues, and investigating disputes.
• Platform improvement: Analyzing aggregated, anonymized data to improve hokiplay's performance, features, and user experience.

Third-party data sharing on hokiplay

We at hokiplay do not sell your personal data. We share data with third parties only in these limited circumstances:

• Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment receive your account information and transaction details to process deposits and withdrawals. Each processor maintains their own privacy practices; we are not responsible for their data handling.
• Regulatory authorities: If required by law, we may disclose your data to Indonesian or international regulatory agencies, tax authorities, or law-enforcement bodies investigating fraud or legal violations.
• Service providers: We may engage vendors (hosting providers, email services, customer-support platforms) that process data on our behalf under strict confidentiality agreements.

We do not share your data with marketers, advertisers, or unrelated third parties. Your sportsbook transaction history, live-dealer records, and slot gameplay remain confidential.

Data retention and deletion

We at hokiplay retain your personal data for as long as your hokiplay account remains active, plus a post-closure retention period for regulatory compliance. Specifically:

• Account information and identity documents: retained for the account lifetime plus 7 years post-closure (regulatory requirement).
• Transaction and gaming records: retained indefinitely for audit and settlement verification; we do not delete settled transaction history.
• Payment information: retained per your payment processor's requirements, typically 3-7 years post-transaction.
• Support communications: retained for 2 years post-resolution, then deleted unless subject to legal hold.

If you request account closure, we flag your account as inactive and begin the retention clock. Outstanding balances are returned to your registered payment method within 30 days. We do not delete data except as legally required or upon regulatory request.

Cookies and tracking

We at hokiplay use cookies and similar tracking technologies to operate hokiplay, remember your login status, and analyze usage patterns. Cookies are small text files stored on your device. We use:

• Session cookies: Temporary cookies that expire when you close your browser; these remember you during a hokiplay session.
• Persistent cookies: Long-term cookies that remember your login preference and language settings across visits.
• Analytics cookies: Third-party cookies that track page views, user flow, and aggregated behavior (no personal ID linked).

You can disable cookies through your browser settings; however, some hokiplay features may not function properly without cookies. We do not use cookies for tracking you outside hokiplay.

Data security and international transfer

We at hokiplay implement industry-standard security measures: encryption for data in transit (HTTPS) and at rest (AES-256), access controls limiting employee access to necessary data only, and regular security audits. No system is non-specific info secure; we cannot guarantee absolute protection against all breaches, but we maintain reasonable safeguards.

Your data may be stored on servers located outside Indonesia. We maintain equivalent security standards across all server locations. By using hokiplay, you consent to your data being processed and stored in jurisdictions outside your home country.

If we discover a data breach affecting hokiplay users, we notify affected individuals and relevant authorities within reasonable timeframes as required by law.

Changes to this privacy notice

We at hokiplay may update this privacy notice at any time. We post updated versions on this page with a revised effective date. Continued use of hokiplay after updates constitute your acceptance of modified privacy practices. We recommend reviewing this notice periodically.

hokiplay serves users across Indonesia—Jakarta, Surabaya, Bandung, Medan—and supported jurisdictions globally. Our privacy practices apply uniformly, subject to local legal requirements. If any jurisdiction imposes stricter privacy rules, we comply with the stricter standard for users in that jurisdiction.

Contact us about privacy

If you have questions about our privacy practices, wish to exercise your rights, or need to report a privacy concern, contact hokiplay support through in-app messaging or email. We respond to privacy inquiries within 14 days. For formal complaints or escalations, you may contact relevant data-protection authorities in your jurisdiction.

We at hokiplay remain committed to transparent, compliant data handling. Your personal information is essential to operating hokiplay's sportsbook, live-dealer tables, slots, and payment services; we treat it with the security and confidentiality it deserves. This privacy notice reflects our practices as of its publication date; we update it to reflect changes in our operations or regulatory requirements.